Please know that any such changes would likely take us several weeks or potentially even months to properly evaluate and implement since they entail re-negotiations with app developers and in many cases a significant amount of technical development work. One other important note I’d like to make is that we have been rethinking the entire pricing policy, and looking at, for example, whether pricing by app usage or moving to a universal purchase model would work for Setapp. This will allow us to keep the business model sustainable and continue to make the platform attractive for developers to join the iOS plan in the future. According to our analysis, this should keep the price of Setapp under $15 per month for almost everyone.
Once implemented, this would affect both new and existing subscriptions as of their next billing date. For student and edu plans, the price would also be $2.49 per additional device (unfortunately, this is a technical limitation at the moment).
Each additional device would cost the same $2.49. Here it is: The proposal is to decrease the fee to add an additional device, whether it’s a Mac, iPhone, or iPad, from $4.99 currently to $2.49 for all subscription plans. Importantly, we are also looking at several other actions and we understand that this might not be enough by itself to fully resolve all of the current pain points. Please note that this is not 100% finalized yet, but we’re sharing it here today in the interests of keeping a dialogue open and ensuring that we are heading in the right direction. We’re ready to share the first step we are seriously considering to alleviate many of your concerns. I wanted to thank everyone for your patience and feedback these last few days! The entire team appreciates the time the Setapp community has taken to share your thoughts with us, your enthusiasm for Setapp, and your constructive ideas. This is Nik Savin again, Product Manager of Setapp.
Setapp limited update#
If Setapp takes this step as part of making things right, I’ll be likely to consider the service again if I’m ever in a position where it makes financial sense.įor the sake of completeness, update from the company: That’s fair!īut given the previous messaging around iOS apps, this change does amount to a forced change in terms for current subscribers, and if they cancel as a result, a prorated refund ( especially for those who pay yearly rather than monthly) is appropriate. And honestly, it may not be in the developers’ best interest to do so. Setapp may not be able to control whether developers who previously allowed a subscription to unlock their iOS apps will continue to do so. Part of making things right will be issuing prorated refunds to those who request them after cancelling their subscriptions. We realize we’ve let you down, and will take steps to try to make things right as best we can. We thank you and the Setapp community for your support over the years. In the meantime, I encourage you to please continue sending us your thoughts, feedback and criticism. We will make every effort to come out with a permanent solution to address as many concerns as possible within a few days. That second option leaves room for another device to be added in the future, without adding cost, so it’s the right choice if, indeed, a seat is a seat.
Setapp limited mac#
Here’s the math for someone with a single Mac who’s not on the education plan, but has two devices: But your post announcing the expansion to iOS says that all one needs to use Setapp on an iOS device is an active subscription with an open seat. For example, your pricing page currently lists a single Mac for $9.99/month and a family plan of four Macs for $19.99/month. It’s also worth pointing out that the price of the service has doubled over time early on, $9.99/month was good for two Macs, not one.Įven now, the pricing is confusing. This makes some sense, though that could be stated more explicitly in your materials. unlimited sharing of access to apps within Setapp to hundreds of devices. It was also done to prevent blatant abuse of the service, i.e. This is different from how many other subscription services work and the recent trend of “universal purchases.” The reason why that was done was actually so subscriptions weren’t tied to a specific AppleID and there was more flexibility to use the service from different accounts, by different family members, etc., which we know is quite common for many subscribers. On the “per device” pricing policy: Setapp has operated on a “per seat” or “per device” basis, rather than “per user”, from the beginning.
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